Exchange setup error: "There was a problem accessing the registry on this computer"
Hi,i am trying to install Exchange 2007 SP1 in a Windows 2003 Server standard 32 bits version.During the "Readiness checks" i received the next error in "Hub transport role prerequisites":--------------------------------------------------------------------------------------------------------Error:There was a problem accessing the registry on this computer. This may happen if the Remote Registry service is not running; it may also indicate a network problem.--------------------------------------------------------------------------------------------------------Remote Registry service is running. I've searched for the error in google and in some topics appears that the error is due to the "Client for Microsoft Networks" and "File and Printer Sharing" is not installed in the LAN properties. The server has 2 network cards and in both of them is checked. One of the connections is disabled.I dont know what more to do, any help will be appreciated.Thanks
December 27th, 2007 6:31pm
Is there any firewall software running on the server that blocks traffic to remote registry service?
have you read exchange setuplogs for more clues
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December 27th, 2007 8:31pm
No, firewall is disabled.Setup Logs says:10:50:04.890: Starting Collecting Data phase.10:50:04.921: No mapping between account names and security IDs was done10:50:04.984: Error (Unexpected error [0x674CBB7E] while executing command '[Microsoft.Win32.RegistryKey]:penRemoteBaseKey([Microsoft.Win32.RegistryHive]::LocalMachine, [System.Net.Dns]::GetHostEntry([System.Net.Dns]::GetHostName()).HostName)'.) trying to process object [Microsoft.Win32.RegistryKey]:penRemoteBaseKey([Microsoft.Win32.RegistryHive]::LocalMachine, [System.Net.Dns]::GetHostEntry([System.Net.Dns]::GetHostName()).HostName), skipping object.10:50:06.093: Completed Collecting Data phase.10:50:06.125: Error (Rule name 'PreReq_fPassiveUninstallNoCMSPresentKey' referenced by rule 'PreReq_fPassiveUninstallNoCMSPresent' in input file is not defined) in format of rules in configuration file.10:50:06.171: Starting Postprocessing Rules phase.10:50:06.187: Completed Postprocessing Rules phase.Thanks for your help!
December 28th, 2007 12:54pm
What account are you using/loged on with? It must be a domain account with administrator permission on the local server.There is also more permission needed in the configuration container in AD.
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December 29th, 2007 7:15pm
Hi All!!!!
I've the same problem.
My account is administrator
I've been stop all exchange services (exceptionMicrosoft ADAM)
I'vent local Firewall
and I receive the follow error:
[ERROR] There was a problem accessing the registry on this computer. This may happen if the Remote Registry service is not running; it may also indicate a network problem.
some idea ?
December 29th, 2007 9:19pm
i am logged with Administrator, member of administrators and Domain Admins
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January 2nd, 2008 1:16pm
can you start the remote registry service manually
January 3rd, 2008 3:02pm
Hi Lasse,at least I've found the problem. The service "TCP/IP netbios helper" must to be enabled and running.i appreciate your help!greetings,Carlos
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January 3rd, 2008 7:37pm
Hi Carlos,I just fixed this problem myself by running Windows repair. It happens during Exchange check could not stop remote registry service. -John
January 5th, 2008 4:49am
I tried restarting "Remote Registry" Service as well as "TCP/IP NETBIOS Helper" service. It dint help.
I had disabled / unchecked "File & Print for Microsoft Networks" under NIC Properties for "PRIVATE" network. After I enabled / checked the same again, the installation went through.
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December 5th, 2008 6:37pm
Hi,"enabling " File & Print for Microsoft Networks" under NIC Properties for "PRIVATE" network works on my 32Bit Testsystem.Thank youbit
December 15th, 2008 5:45pm
Hi all,I've tried all of these steps and verified that they are all turned on. The same problem persists. This is on a 2008 Server. There is only 1 NIC, the services are running and the error message persists no matter what is changed/restarted.Thanks,-Techie
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April 1st, 2009 8:41pm
Hi guys, I managed to resolve this problem by enabling the "Computer Browser" service and setting it to "Automatic". On the Win2k3 Ent/64bit installation I was trying to run this on, this service was disabled.
July 7th, 2009 1:19pm
Go to Firewall properties under COntrol panel go to change settings Advanced Tab and under the Local Area connection. Make sure Windows firewall n remote registry service is running CJ
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August 11th, 2009 1:51am
Just an fyi for all those still searching: in Windows 2008 R2, you need to enable Network Discovery and File Sharing, then enable the Computer Browser service and start it.Karl
April 7th, 2010 10:42pm
I've found that if the host you are installing on is multihomed then disabling all the [non-LAN] network interfaces on the machine temporarily during the installation gets you around this issue.
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July 27th, 2010 11:38pm
Same idea: in the networking control panel, advanced tab, promote the NIC that has the file & print sharing enabled to be the first in line, i.e. the default. Worked for me...but all the above discussion pointed me in the right direction,
thanks!
September 30th, 2010 2:35pm
On my system (Windows 2008 SP2) Remote Register was running and enabled, but i've got error "There was a problem accessing the registry on this computer" When i intalled Exchange 2007 SP3.
Run Windows update and Get "Update Rollup 10 for Exchange 2007 Server Service Pack 1 (KB981407)
And Rerun install Exchage 2007 SP3 Without Error/Failed.
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December 11th, 2010 8:52am
On my system (Windows 2008 SP2) Remote Register was running and enabled, but i've got error "There was a problem accessing the registry on this computer" When i intalled Exchange 2007 SP3.
Run Windows update and Get "Update Rollup 10 for Exchange 2007 Server Service Pack 1 (KB981407)
And Re-run install Exchage 2007 SP3 Without Error/Failed.
December 11th, 2010 8:54am
Hi Lasse,
at least I've found the problem. The service "TCP/IP netbios helper" must to be enabled and running.
i appreciate your help!
greetings,
Carlos
This solves the Problem on my dc... thanks :)
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December 14th, 2010 8:33pm
Pls be sure that three services in tcpip is checked
All the four service is checked below mentioned
clients for microsoft
network load balancing
FIle & printer Sharing
tcp/ip
thanx
January 21st, 2011 6:23am
Hi,
I have same issue on win2008 R2 - exch2010 rtm trying to upgrade to sp1 - getting same error.
I have checked all thing mentioned in previous answers....
Any help would be appreciated !!!!
Thanx in advance !!!!
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March 10th, 2011 9:29am
Hi Mpors,
U was getting the same issue, and when I got out and ping the localhost I would get the following response:
Reply from ::1: time<1ms
Reply from ::1: time<1ms
I disabled IPv6 and it worked like a charm!
http://support.microsoft.com/kb/929852
April 9th, 2011 8:24pm
I had the same error on my test environment.
I installed Exchange 2007 SP1 on Windows 2008 R2 Ent server.
I fixed it by adding my Exchange server machine (eg. XMail) to the DC Builtin Administrators Group.
I knew the error is sometimes misleading. I hope this helps other Admins.
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May 4th, 2011 3:28pm